Privacy Policy

Who we are

Snow Removal Canada (“we”, “us”, “our”) provides seasonal snow clearing, de-icing and snow hauling for residential and commercial properties across the Greater Toronto Area. Our office is at 701 Green Meadow Crescent, Mississauga, Ontario L5A 2V3.

We are responsible for the personal information under our control. Our Privacy Officer can be reached at yradwan229@gmail.com or (437) 477-5488.

What we collect

When you request a quote

The quote form asks for the property type, address and city, the plan you're interested in, your name, phone number, email address and any notes. The form on this website does not send anything to our server. It composes an email in your own mail app, and nothing reaches us until you press send yourself. If you'd rather not use the form, call or email us directly.

When you become a customer

• Contract details — the service address, plan, season dates, access instructions (gate codes, where to push snow) and billing contact.
• Payment records — the amount, date and method. We never store full credit-card numbers; card payments are handled by our payment provider and e-Transfers by your bank.
• Property documentation — photos taken when we stake the driveway before the season, and photos taken after each visit to verify the work. These may incidentally show vehicles, house numbers or the exterior of the property.
• Communications — calls, texts and emails about your service, including any complaint or damage report.

When you simply browse this site

Like every web server, ours keeps standard access logs: your IP address, browser type, the pages requested and the date and time. We use them only for security and troubleshooting and they are automatically deleted after 30 days.

Cookies & browser storage

We do not use advertising or tracking cookies, and no analytics service is currently installed on this site. The site stores a single temporary flag in your browser's session storage so the loading animation plays only once per visit; it is erased when you close the tab.

The site's typefaces are loaded from Google Fonts. When your browser fetches them, Google receives your IP address and standard request headers, as described in Google's privacy policy. No other third-party content is loaded.

If we add analytics in the future, we will update this page and, where required, ask for your consent first.

How we use it

• To prepare your quote, measure the property and set up your seasonal plan.
• To dispatch crews, plan routes and verify each visit with photos.
• To invoice you, process payments and keep the accounting records the law requires.
• To answer your questions, resolve complaints and handle any damage claim.
• To protect our crews, equipment and customers, including investigating misuse.
• To send service notices about your property — storm updates, schedule changes, renewal reminders. We do not send marketing newsletters unless you ask for them, and you can opt out at any time.

Who we share it with

We do not sell, rent or trade personal information — ever. We share it only with:

• Payment providers and banks, to process what you pay us.
• Our crews, and any subcontractor helping on a route, who receive only the address and access notes needed to do the work and are bound by confidentiality.
• Our insurer, only if a claim involves your property.
• Authorities, where the law requires it or to protect someone's safety.

Some of our providers (for example, email hosting) may store data outside Canada, where it can be subject to the laws of that country.

How long we keep it

When information is no longer needed, it is deleted or anonymised.

How we protect it

• This website is served over HTTPS only, with modern security headers.
• Customer records are accessible only to the people who need them to do their job, on password-protected devices.
• Crews receive addresses and access notes for the current route only.

No method of storage or transmission is completely secure. If we ever discover a breach that creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.

Your rights & choices

• Access — ask what personal information we hold about you and receive a copy.
• Correction — ask us to fix anything inaccurate or incomplete.
• Withdraw consent — at any time, subject to legal or contractual limits. Withdrawing consent for information we need to service your property may mean we can no longer provide the service.
• Opt out — of any non-essential message by replying stop or contacting us.

Send requests to the Privacy Officer using the details below. We respond within 30 days and there is no charge. If you're not satisfied with our answer, you may complain to the Office of the Privacy Commissioner of Canada.

Children

Our services are contracted by adults and this website is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has sent us information, contact us and we will delete it.

Changes to this policy

If we change how we handle personal information, we will post the new policy here with a new effective date. Significant changes affecting existing customers will also be sent by email.

Contact