Terms of Service

The season & what's included

A seasonal plan covers your property from November 15 to April 15. One payment, one season, no monthly billing and no per-storm invoices.

Every residential plan includes:

• Unlimited clearing visits — every qualifying snowfall in the season, whether that is twelve storms or forty. Nothing is counted and nothing is capped.
• Windrow clearing — if the municipal plow re-buries your entrance after our visit, we return the same day at no charge.
• Walkway and front steps as listed in your plan.
• Salting of the cleared surfaces, up to the annual allowance stated in your agreement, which is sized for a normal Ontario winter.
• Photo verification of every completed visit.

Snow hauling (removing snow from the property), zero-tolerance ice programs and extra salting are add-ons that appear on your agreement if you choose them. Storms outside the season dates can be serviced on request at our then-current per-visit rate.

Service trigger & timing

• Residential plans trigger at 3 cm of accumulation, measured at the property or, if disputed, by the nearest Environment and Climate Change Canada station.
• Commercial sites trigger as written in the agreement; zero-tolerance programs are serviced on any measurable accumulation.
• Crews are staged before forecast storms, so clearing usually begins during the event. Each contracted property is completed within 2 hours of the snowfall ending, and before 6:00 AM for properties that open in the morning.
• In a prolonged storm we clear in passes; an early pass does not end our obligation for that event.
• During extreme weather — for example more than 25 cm in 24 hours, freezing rain or a declared emergency — completion times may extend. We then prioritise fire routes, accessible entrances and emergency access before parking areas, and keep you informed.

Your responsibilities

• Access. Keep gates unlocked and the route to the property passable. If a driveway, lot or walkway is blocked by vehicles, bins, toys, hoses or other items, we clear around them; the blocked area is not serviced and a return visit for it is not guaranteed.
• Hazards. Tell us before the season about anything hidden under snow — curb stones, sprinkler heads, decorative edging, low lighting, drainage grates, loose interlock. We stake the driveway edges before the first storm; please leave the stakes in place.
• Somewhere to put the snow. Plans include pushing and piling snow on the property. If there is no room to pile it, snow hauling is available as an add-on.
• Changes. Let us know if you move, sell, change the layout of the property, or if a resident develops a mobility or medical need for priority clearing — we flag the route.
• Our crews. Treat them with courtesy. We may end a plan, with a pro-rated refund, where a crew is threatened, harassed or the site is unsafe.

Pricing & payment

• Prices are in Canadian dollars and are plus applicable taxes (HST).
• The full seasonal fee is due at signing; the plan becomes active once payment clears. We accept e-Transfer, credit card and cash.
• Sign-ups after the season starts are pro-rated from the start date, subject to route capacity.
• The instant estimate on our website is exactly that — an estimate. The final price is confirmed after we measure the property, and only the signed agreement fixes it.
• Website prices may change until an agreement is signed; a signed price never changes mid-season unless you ask us to add services.

Cancellation & refunds

• Before the season starts (before November 15): cancel in writing for a full refund.
• After the season starts: the refund is pro-rated on the number of days remaining in the season, less any promotional discount that was applied to the plan.
• Moving house? Your plan transfers to the new address if it is inside our coverage area and the route has capacity; any difference in plan size is adjusted pro-rata.
• We may cancel a plan for non-payment, for an unsafe site, or where we cannot reasonably perform the work; in every case other than non-payment you receive a pro-rated refund.

Property & damage

Before the season we photograph and stake every property so that pre-existing wear is documented. If our equipment causes damage, we repair it at our expense in the spring, once the ground thaws — no deductible and no argument. Please report damage within 7 days of the visit so we can match it to our photos.

We are not responsible for:

• Damage to items that were not marked or disclosed and could not be seen under snow.
• Pre-existing cracks, heaving, loose interlock or surface wear documented in the pre-season photos.
• Minor turf scuffing along driveway edges, which is normal with plowing and which we repair at no charge in spring.
• Damage caused by a municipal plow, a third party, or by vehicles parked in the work area.

Insurance & liability

• We carry commercial general liability insurance and WSIB coverage. A certificate of insurance is available on request for any commercial contract.
• Salting reduces ice but cannot eliminate it. Surfaces can refreeze between visits; we are not liable for conditions arising between visits, before the trigger is met, or in areas we could not access.
• To the extent permitted by law, our total liability under a plan is limited to the seasonal fee you paid for that plan, except for damage we cause to your property, which is handled under Property & damage.
• Nothing in these terms limits rights you have under Ontario consumer-protection law that cannot be limited by contract.

Using this website

• The content on this site is general information about our services. It is not an offer; a contract is formed only when an agreement is signed.
• The photos, text, logo, design and code of this site belong to Snow Removal Canada or are licensed to us. You may not copy, scrape or reuse them for a competing service.
• We try to keep the site accurate and available but do not guarantee it will be error-free or uninterrupted.
• Links to third-party sites are provided for convenience; we are not responsible for their content.
• Personal information is handled as described in our Privacy Policy. Our accessibility commitments are on the Accessibility page.

Governing law

These terms and every service agreement are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Disputes are resolved in the courts of Ontario. If any part of these terms is found unenforceable, the rest continues to apply.

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